These are the terms on which LIFETRONIC S.r.l. ("we" or "Lifetronic") enable you, the Customer ("you" or "Customer"), to download and use "Sweet Home software and services" ("Services"), as outlined in further detail in the Agreement, our website and the Documentation, which is available to Customer online.
These Terms of Services (the "Terms"), including any extensions, annexes and updates, together with the Lifetronic Privacy Policy govern the way you will use our software and all related services. Please read the Terms carefully before you download and use the Services. These terms explain who we are, how we will provide the Services to you, what to do if there is a problem and other important information.
Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy. Nothing in these Terms limits your rights under applicable consumer protection, where applicable, or data protection laws.
You are deemed to have accepted the terms of this Agreement and will have created a binding contract with Lifetronic upon any of the following events: (a) download or installation of any Sweet Home Services or related Software; (b) access to or use of any of the Sweet Home Services or related Software; (c) payment for Sweet Home Services or related Software or Service; (d) entering into an order form for Sweet Home Services or related Software and Service Credits; or (e) clicking an "accept" button or other similar acknowledgment indicating your acceptance of this Agreement. If you do not agree to be bound by this Agreement, you may not access or use the Services or any related Software. Please read through the entirety of this Agreement to review important provisions regarding intellectual property, disclaimers, limitations of liability, indemnification, waivers, exclusive law and jurisdiction for resolution of disputes and other legal restrictions.
By using our Services, you agree to be bound by these Terms. If you don't agree to be bound by these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity and each of its affiliates to these Terms. In that case, "you" and "your" will refer to that company or other legal entity and its affiliates.
The Services provided by Lifetronic to you under this Agreement including the Sweet Home Website, cloud services, mobile applications and other services and functionality ("Services") are provided by Lifetronic S.r.l., an IT company with registered office at Pisa (PI) Via Cesare Battisti 14/N – VAT 01886150505. You can contact us by emailing our customer service team at info@lifetronic.it. If we have to contact you, we will do so by writing to you at the email address you provide to us in your order.
You may use the Services only if you are 18 years or older and capable of forming a binding contract with Lifetronic and are not barred from using the Services under applicable law.
It is a requirement of use of the Sweet Home Software and Services that you accept these terms and conditions. Once you have created a Sweet Home account and accepted these terms, you will be able to access our products and Services.
1.1 Capitalised words in this Contract have the following meaning:
| "Agreement" | The Terms, the Order Form, the Service Plan, and any other documents incorporated by reference, such as the Privacy Policy, which is available through the Sweet Home website. |
| "Activation Fee" | Any one-time fee for device onboarding/activation and initial configuration, as set out in the Order Form. |
| "Order Form" | The online order form or other written document setting out the commercial terms applicable to purchase (including fees, duration, plan type). |
| "Business Day" | A day other than a Saturday, Sunday or public holiday when banks are open for business in Italy. |
| "Normal Business Hours" | 9:00–18:00 CET, Business Days. |
| "Documentation" | The official published service description and other documentation made available to Customers by Lifetronic via the Sweet Home website, which sets out a description of the Services and the user instructions for the Services. |
| "Sweet Home Software" | The mobile application developed by Lifetronic and made available for download by Customers from the Apple App Store and/or Google Play Store onto compatible iOS and/or Android devices, for the purpose of accessing, monitoring and managing their Vantage home automation systems. |
| "Vantage" | Vantage Controls is a brand of Legrand Group. Please refer to www.vantagecontrols.com for further information. |
| "Sweet Home Website" | The website which Lifetronic provides to make use of the Services, located at www.sweethomeforvantage.com or such additional or replacement website as may be notified to Customers by Lifetronic from time to time. |
| "Devices" | Devices used by Customers to access and use the Services. |
| "License" | The right granted by Lifetronic to access and use the Software and/or the Services in accordance with this Agreement, the applicable plan description and/or the order confirmation, for the relevant Version, on the number of Devices and/or systems purchased. |
| "Services" | The services provided by Lifetronic to Customers under this Agreement, including the Sweet Home Website, cloud services, mobile applications and other related functionality, as more particularly described in the Documentation. |
| "Service Plan" | The applicable subscription package for the Services, including the included features, as set out in the Order Form. |
| "Subscription Fee" | The recurring fee (monthly, annual or other term) for the Service Plan. |
| "Software" | All software used and/or made available to Customers by Lifetronic in connection with Sweet Home and the provision of the Services. |
| "Customers" | Any individual or legal entity that registers for, purchases or uses the Sweet Home Services in accordance with these Terms. They can be Consumers or Business Customers. |
| "User Data" | The data and information input into or collected by the Sweet Home Software, or generated in the course of using the Services. |
| "Virus" | Any software, code, file or programme which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices. |
| "Consumer" | A natural person who is acting for purposes outside his or her trade, business, craft or profession (as defined under applicable consumer law). |
| "Business Customer" | A Customer who is not a Consumer (including legal entities and individuals acting for purposes related to their trade, business, craft or profession). |
| "Version" | A release of the Sweet Home Software identified by a version number. |
| "Major Version" | A Version identified by the first digit of the version number (e.g., 4.x, 5.x, 6.x). |
| "Supported Version" | A Version of the Software that Lifetronic currently designates as supported and for which it provides maintenance, updates, or technical support services. |
| "End-of-Life" or "EOL" | The date from which a Version is no longer a Supported Version and may no longer be eligible to access all or part of the Services. |
| "Perpetual License" (if/where offered) | A License granted without a fixed Subscription Period, limited to the Version purchased. For the avoidance of doubt, a Perpetual License does not include any Major Version upgrades, and access to Services for that Version remains subject to Supported Versions and End-of-Life under clause 2.8. |
1.2 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality).
1.3 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
1.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
2.1 Sweet Home is software developed by Lifetronic, designed to provide an interactive user interface for monitoring and controlling the user's Vantage home automation system. The Services are described in further detail in the Documentation (and as may be subsequently revised by Lifetronic in accordance with clause 14).
2.2 For the purchase of the Services, the commercial structure consists of:
2.3 The Subscription Fee is determined based on the applicable Service Plan selected by the Customer.
2.4 Use of the Services:
2.4.1 Customers are permitted to use the Services provided that they purchased and activated Service Licenses in accordance with the applicable Order Form.
2.4.2 Users of Sweet Home can upgrade their Subscription if additional functionality is required and available.
2.4.3 The Customer shall provide Lifetronic with accurate, complete and up-to-date information with regard to their account, and shall update such information, as needed, to keep it accurate, complete and up-to-date. If you don't, we might have to suspend or terminate your Account.
2.4.4 Customers shall keep a secure password for their use of the Services and each Customer shall keep their password confidential. Customers agree not to disclose their Account password to anyone and to notify Lifetronic immediately of any unauthorized use of their Account.
2.4.5 Rights granted to Customers are non-exclusive. Customers obtain no preferential rights to specific territories, markets, customers, pricing or otherwise. Lifetronic reserves the right to engage additional Customers.
2.5 Prohibited Use:
2.5.1 Customers shall not access, store, distribute or transmit any Viruses, or any material, or otherwise use the Services in any manner that:
2.5.2 Lifetronic reserves the right, without liability or prejudice to its other rights to Customers, to disable the Customer's access to the Services and/or suspend an individual License to the extent necessary, where the Customer breaches the provisions of this clause.
2.6 Restrictions:
2.6.1 Customers shall not:
2.6.2 Customers shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify Lifetronic. Customers are liable for all unauthorised access to or use of the Services and/or the Documentation that occurs through their account.
2.7 Additional Services:
2.7.1 Lifetronic may offer additional products, services or enhanced functionality for Customers to purchase in accordance with the terms of this Agreement ("Additional Services"). At the Customer's request, the parties may agree in writing for the provision of Additional Services during the term of this Agreement by completing a specified order form.
2.7.2 The fee for providing Additional Services under this Section will be agreed by the parties prior to the performance of such Additional Services.
2.8 Updates, Supported Versions and End-of-Life:
2.8.1 Lifetronic may release updates, upgrades, enhancements, patches and/or new releases of the Software and/or Services ("Updates"). For security, compatibility and performance reasons, Lifetronic may require that you install certain Updates and/or use a Supported Version in order to continue accessing the Services (including cloud services).
2.8.2 Lifetronic will provide the Services (including standard support) only for Supported Versions.
2.8.3 Lifetronic may declare a Version or Major Version as End-of-Life due to (i) security risks or vulnerabilities, (ii) third-party dependencies no longer supported, (iii) technical constraints or compatibility requirements, (iv) regulatory/compliance requirements, or (v) disproportionate costs or lack of economic sustainability of maintaining such Version.
2.8.4 Unless a longer period is required by mandatory law, Lifetronic will provide at least 12 (twelve) months' prior notice of the EOL date for a Version or Major Version.
2.8.5 After the EOL date, Lifetronic may: (a) stop providing support, Updates and/or security patches for that Version; (b) restrict, suspend or disable access to all or part of the Services for that Version; and/or (c) discontinue compatibility with that Version. You acknowledge that use of an unsupported Version may expose you to security vulnerabilities and you use it at your own risk.
2.8.6 A License purchased for a specific Version does not include Major Version upgrades unless expressly stated in the applicable plan description or order confirmation. Lifetronic may make new Major Versions available under different commercial terms (including a subscription and/or usage-based pricing model). Any such change will not affect the validity of Licenses already purchased for the relevant Version, subject always to mandatory consumer law.
2.8.7 Prior to the EOL date, and for a reasonable period after the EOL date (at least 30 days), Lifetronic will make commercially reasonable efforts to allow Customers to export their User Data in a commonly used format, subject to security and legal requirements.
3.1 Lifetronic shall provide the Services to Customers on and subject to the terms of this Agreement.
3.2 Lifetronic generally intends to use commercially reasonable efforts to make the Services available 24 hours a day, seven days a week, except for:
3.3 Customers will not be entitled to any refund or rebate for such suspensions, except where required by mandatory law or expressly provided in the applicable plan or order confirmation and Lifetronic does not guarantee any specific level or availability or that the Services will be free from interruptions.
3.4 Lifetronic will, as part of the Services, provide Customers with standard support services during Normal Business Hours. Support is provided only for Supported Versions in accordance with clause 2.8.
3.5 Customers provide Lifetronic with permission to remotely access their network for the sole purpose of maintenance and support and hereby expressly consent to such access by Lifetronic, its affiliates or its contractors.
4.1 By entering into this Agreement, Customers are deemed to have read and accepted the terms of Lifetronic's Privacy Policy, which are expressly incorporated herein by reference and contain important information including but not limited to:
4.2 Lifetronic shall follow its storage and archiving procedures for User Data as set out in its Privacy Policy, as such document may be amended by Lifetronic in its sole discretion from time to time also to comply with the applicable Privacy Laws requirements. Since it is impossible to eliminate all risk, in the event of any loss of or damage to User Data, the Customer's sole and exclusive remedy shall be for Lifetronic to use commercially reasonable endeavours to restore the lost or damaged User Data from the latest available back-up maintained in accordance with its archiving procedures and security measures described in its Privacy Policy, and to notify the Customer without undue delay where required under applicable data protection law or its Privacy Policy. Lifetronic shall not be responsible for any loss, destruction, alteration or disclosure of User Data caused by any third party.
4.3 With respect to the processing of personal data carried out in the context of the Services, Lifetronic acts as independent Data Controller pursuant to Article 4(7) GDPR, in accordance with its Privacy Policy.
4.4 Where the Customer is a Business Customer and inputs into the Services personal data relating to its own end-users, clients or other third parties, Lifetronic shall act as Data Processor on behalf of the Customer pursuant to Article 28 GDPR. In such case, the terms set out in Annex 1 – Data Processing Agreement shall apply. Annex 1 forms an integral part of this Agreement for Business Customers to the extent applicable.
5.1 In order to make use of the Services, Customers will require certain hardware, software and/or applications as set out in this clause.
5.2 In order for the Sweet Home Services to work, a Sweet Home Application must be installed in the Customer's network. The Sweet Home Application is downloadable via the Apple App Store and/or Google Play Store.
5.3 Sweet Home Application must be installed on a compatible device with a compatible operating system as reported in the Documentation.
5.4 The use of the Sweet Home application may be subject to additional terms and conditions imposed by third parties and/or open source license terms which may be notified at the time of download (and which take precedence over this Agreement in relation to their use). Customers agree to comply with any such terms and acknowledge that use of Sweet Home Software does not limit or curtail Customers' rights under the applicable open source license terms. A list of the open source licenses relevant to users of the Services is available on the Sweet Home Website.
5.5 From time to time, Lifetronic may offer the Customer the opportunity to interface its Services with third-party products and services. The Customer's consent is required for such interface, which may be withdrawn at any time. Once consent is given, the Customer acknowledges that Lifetronic may exchange information with third parties to enable the effective interface of the products and services. Once the information is shared with any third party, it will be subject to their privacy policy and Lifetronic will have no control over its use, transmission or storage. Lifetronic disclaims any and all liability for any data security breaches or misuse of data caused by third parties.
6.1 Lifetronic undertakes that the Services will be performed using reasonable skill in accordance with the Documentation.
6.2 The undertaking at clause 6.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to Sweet Home's instructions, or modification or alteration of the Services by any party other than Lifetronic's duly authorized contractors. Notwithstanding the above, Lifetronic:
6.3 This Agreement shall not prevent Lifetronic from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this Agreement.
6.4 Lifetronic will use commercially reasonable efforts to maintain all necessary licenses, consents, and permissions necessary for the performance of its obligations under this Agreement.
7.1 Customers shall:
8.1 To access the Services, Customers must purchase Licenses via the Sweet Home Website or authorized third-party vendors. All relevant information concerning price, duration, activation and other matters relating to use of the Services is provided on the website and may change from time to time. Once your purchase is complete, you will receive an email from us confirming your purchase.
8.2 When you provide your credit card details to Lifetronic, you authorise Lifetronic to bill such credit card. Your credit card details and all other personal information will be handled in accordance with our Privacy Policy.
8.3 All amounts and fees stated or referred to in this Agreement:
8.4 For Customers who qualify as Consumers, cancellations and refunds are subject to the statutory right of withdrawal under applicable law (generally 14 days from the date of purchase), subject to any applicable exceptions for digital content/services as provided by Articles 52 et seq. of the Italian Consumer Code (D.Lgs. 206/2005), and to any additional money-back guarantee we may offer. For Business Customers, cancellations and refunds are available only where expressly stated in an Order Form or required by mandatory law.
8.5 If you purchase a Subscription License, the subscription duration and price (the "Subscription Period") are shown at checkout and confirmed in the order confirmation. Subscription fees are charged in advance for each Subscription Period. Unless stated otherwise at purchase, the Subscription License renews automatically for successive Subscription Periods until cancelled. You may cancel at any time by following the cancellation instructions applicable to your purchase channel (e.g. Sweet Home Website or an authorised third-party vendor).
8.6 Lifetronic may change subscription prices and/or plan content for future Subscription Periods. We will give at least 30 (thirty) days' notice, and the change will apply from the next renewal. If you do not agree, you may cancel before the change applies.
9.1 You acknowledge and agree that Lifetronic owns all intellectual property rights in the Software, the Services, and the Documentation. Except as expressly stated herein, this Agreement does not grant Customers any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or Licenses in respect of the Software, the Services or the Documentation.
9.2 Customers acknowledge and agree that they will not, at any time, whether during or after termination of this Agreement:
10.1 This clause sets out the entire liability of Lifetronic (including any liability for the acts or omissions of its employees, agents and sub-contractors) to Customers:
10.2 Except as expressly and specifically provided in this Agreement:
10.3 Nothing in this Agreement excludes the liability of Lifetronic:
10.4 Subject to clause 10.3:
10.5 This clause applies to the maximum extent permitted by applicable law and does not limit statutory consumer rights.
11.1 You may cancel your Account at any time by emailing us at support@sweethomeforvantage.com. Unless mandatory law provides otherwise, cancellation will take effect at the end of the then-current paid period and you will remain able to access the Services until that date.
11.2 If you have purchased a Perpetual License, there is no Subscription Period and therefore no renewal to cancel. You may nevertheless request closure of your Account at any time by emailing us at support@sweethomeforvantage.com. Account closure will terminate your ability to access the Services (including any cloud services) and may result in the loss of access to functionalities that require an Account.
11.3 We may suspend or terminate your access to and use of the Services (in whole or in part) if: (a) you materially breach these Terms and, where the breach is capable of remedy, you fail to remedy it within 14 (fourteen) days after written notice; (b) you fail to pay any charges when due; or (c) we reasonably believe suspension or termination is necessary to protect the security, integrity or availability of the Services, to prevent unlawful activity, or to comply with a binding legal requirement. In case (c), we will (where practicable) notify you of the reasons and reinstate access as soon as the issue is resolved.
11.4 If we discontinue the Services in their entirety or terminate a Customer's paid subscription without cause, we will provide reasonable prior notice and refund any prepaid fees for the unused portion of the subscription period, unless the discontinuation/termination is required to address an urgent security risk or to comply with a binding legal requirement.
11.5 Upon termination, your right to use the Services and the License ends. All provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.
11.6 Without prejudice to clause 2.8, Lifetronic may discontinue a Version or Major Version (or certain functionalities). Lifetronic will provide notice in accordance with clause 2.8.4 and clause 20.
11.7 You may request closure of your Account at any time. After closure, you will no longer be able to access the Services (including cloud services) and any features that require an Account.
11.8 Upon Account closure, termination or expiry, you may request export of your User Data in accordance with clause 2.8.7 and subject to legal and security requirements.
11.9 After the export period, Lifetronic may delete User Data in accordance with the Privacy Policy and applicable law, and may retain limited data where required by law or for the establishment, exercise or defence of legal claims.
12.1 Lifetronic shall have no liability to Customers under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Lifetronic or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, acts of third parties, provided that Customers are notified of such an event and its expected duration.
13.1 If there is an inconsistency between any of the provisions in the main body of this Agreement and the Documentation, the provisions in the main body of this Agreement shall prevail.
14.1 We may amend the Terms and/or the Agreement and/or the Services when the amendment is necessary: i) under current legislation, including, for example, a change in such legislation; ii) following an order from the public authority issued under current legislation; iii) following the evolution of the Services and Software subject to the Terms; iv) for technical reasons; v) to improve the Terms and/or the Services and Software to benefit the Customers; vi) or where maintaining a Version would entail disproportionate costs due to security requirements, third-party dependencies or technical constraints, in order to preserve the security and sustainability of the Services.
14.2 Where a modification has a negative impact on your access to or use of the Services (other than minor changes that do not affect functionality), we will give you at least 30 (thirty) days' prior notice, describing the change, the effective date, and any available alternatives. If the modification negatively affects your access to or use of the Services, you may terminate the contract free of charge within 30 (thirty) days from receipt of our notice (or from the modification, if later). In such case we will refund the prepaid fees for the unused portion of the subscription period, in accordance with mandatory law.
14.3 Notwithstanding the above, where a change is required to address an urgent security issue, we may implement it without prior notice; in that case, we will inform you without undue delay.
14.4 If you do not agree to an updated version of these Terms, you must stop using the Services and you may terminate your Account in accordance with clause 11.
15.1 No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
16.1 Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
17.1 If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
17.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
18.1 This Agreement, and any documents referred to in it, constitute the whole Agreement between the parties and supersede any previous arrangement, understanding or Agreement between them relating to the subject matter they cover.
18.2 The parties acknowledge and agree that in entering into this Agreement, neither relies on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this Agreement or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.
19.1 Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorize either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
20.1 Any notice required to be given under this Agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this Agreement, or such other address as may have been notified by that party for such purposes, or sent by e-mail to the other party's e-mail address as set out in this Agreement.
20.2 A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9.00 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. An e-mail will be deemed to have been received in real time.
21.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Italy.
22.1 If you are a Consumer domiciled in the European Union, you may bring proceedings against Lifetronic either in the courts of the Member State where Lifetronic is domiciled or in the courts of the Member State where you are domiciled, and Lifetronic may bring proceedings against you only in the courts of the Member State where you are domiciled, in accordance with Regulation (EU) No 1215/2012 and mandatory consumer rules.
22.2 If you are a Business Customer, the court of Pisa shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
22.3 For Consumers, you may, in accordance with Directive 2013/83/EU, prior to commencing any legal proceedings under the provisions above, submit the emerging dispute to an amicable settlement attempt before any ADR (Alternative Dispute Resolution) body established in the country where you are domiciled. The commencement of judicial proceedings automatically excludes this possibility.
If you are a Consumer, pursuant to Articles 1341 and 1342 of the Italian Civil Code, you expressly approve the following clauses of these Terms: clause 2.5 (Prohibited Use, including Lifetronic's right to disable access to the Services and/or suspend an individual License in the event of breach), clause 2.6 (Restrictions on use, including limitations on copying, reverse engineering and competing use, and liability for unauthorised access through the Customer's account), clause 2.8.2 (Services and standard support provided only for Supported Versions), clause 2.8.3 (grounds for End-of-Life declaration), clause 2.8.4 (prior notice of End-of-Life), clause 2.8.5 (consequences of End-of-Life, including restriction, suspension or disablement of access to all or part of the Services), clause 3.2 (service availability, planned maintenance and temporary suspension), clause 3.3 (absence of refunds or rebates except where required by mandatory law or expressly provided), clause 3.5 (consent to remote access for maintenance and support purposes), clause 5.4 (application of third-party and open-source terms), clause 5.5 (third-party integrations, data sharing and limitation of Lifetronic's responsibility in relation to third parties), clause 6.2 (limitations relating to non-conformance, interruptions, errors, delays and third-party networks), clause 8.5 (automatic renewal and cancellation rules for Subscription Licenses), clause 8.6 (changes to subscription prices and/or plan content), clause 10 (limitation of liability and disclaimer), clause 11 (suspension, termination, account closure and related effects), clause 12 (Force Majeure), clause 14 (changes to the Terms, the Agreement and/or the Services), clause 20 (Notices), clause 21 (Governing Law), and clause 22 (Jurisdiction), without prejudice in all cases to the mandatory rights granted to Consumers under applicable law.
This Data Processing Agreement ("DPA") is entered into between:
Pursuant to Article 28 of Regulation (EU) 2016/679 ("GDPR"), the Controller appoints Lifetronic as Processor of personal data processing carried out in the context of the Sweet Home Services, for the purposes and in the manner set out below.
Lifetronic accepts the appointment and warrants compliance with the provisions of the GDPR and the documented instructions received from the Controller.
This appointment shall remain in force for the duration of the Services governed by the Terms.
Lifetronic shall process, on behalf of the Controller, the following categories of common personal data:
Where the Services include integration with third-party platforms (e.g. Apple HomeKit, Amazon Alexa, Google Home, Vantage Controls), Lifetronic may store the OAuth tokens or other credentials necessary for synchronisation and interoperability.
Categories of data subjects: registered users/Customers (including professionals, installers and end-users of Vantage home automation systems), household members of the Customer, and third parties whose data may be processed through the Services (e.g. guests, service providers or other individuals whose information is entered into the system by the Customer).
Purposes of processing: the provision, operation and maintenance of the Sweet Home Services, including by way of example: user account management, License activation and management, configuration and remote control of Vantage home automation systems, management of automation scenes and schedules, integration with third-party platforms, processing and reconciliation of payments, technical support, after-sales assistance, software updates, and related administrative and operational activities.
The Controller warrants that the personal data transmitted to the Processor: (i) are relevant and not excessive in relation to the purposes for which they were collected and subsequently processed; and (ii) have been collected in compliance with all applicable data protection legislation.
The Controller undertakes to hold the Processor harmless from any claims that may be brought by data subjects on the basis of the rights granted to them under Articles 15 et seq. of the GDPR in relation to unlawful processing of personal data, as well as from any other claims that may be made by supervisory or judicial authorities in connection with the processing of personal data.
In the event of a breach of applicable data protection legislation, including in light of the civil and criminal implications under applicable law, liability shall rest solely with the Controller, with the Processor reserving the right to take legal action to protect its rights and interests.
The Controller shall remain responsible for any processing of personal data carried out through application procedures developed to its specifications and/or through its own IT or telecommunications tools. In particular, the Controller shall:
The Processor undertakes to:
The Controller authorises the use of sub-processors ("Sub-Processors") for processing operations necessary for the performance of the Services.
The Processor warrants that each Sub-Processor shall be bound by a contract or other legal act under Union law that sets out appropriate data protection clauses offering safeguards no less protective than those contained in this DPA.
Lifetronic may engage third parties appointed as Sub-Processors for specific technical or infrastructure activities.
The list of Sub-Processors does not form an integral part of the contractual text but shall be made available to the Controller upon written request sent to the Processor's e-mail address, as indicated in Article 11 below. The Processor may also make the list available subject to the execution of a suitable confidentiality undertaking, where this is necessary for security or commercial confidentiality reasons.
Should the Processor intend to transfer personal data outside the EU, such transfers may only take place where the conditions set out in Articles 44 et seq. of the GDPR are met.
The Processor declares that it has adopted and maintains technical and organisational measures appropriate to the risk, in accordance with Article 32 of Regulation (EU) 2016/679.
Such measures are designed to ensure a level of security appropriate to the nature, scope and purposes of the processing, taking into account the state of the art and the costs of implementation, and include, among other things, access control policies, data encryption, system activity logging, security incident management procedures and business continuity procedures.
The Processor undertakes to periodically review the adequacy of the measures adopted and to update them in light of technological and regulatory developments.
In the event of a personal data breach (data breach) affecting the processing carried out on behalf of the Controller, Lifetronic shall inform the Controller without undue delay and, where possible, within 48 (forty-eight) hours, providing the information required under Article 33(3) of the GDPR.
Upon termination of the processing operations entrusted, as well as upon cessation for any reason of the processing by the Processor or of the underlying relationship, the Processor shall, at the Controller's discretion: (i) return to the Controller the personal data that were the subject of the processing; or (ii) proceed with their complete destruction, except where data retention is required by law or for other purposes (accounting, tax, etc.). In either case, the Processor shall issue a written declaration to the Controller certifying that no copy of the Controller's personal data exists at the Processor's premises.
In the event of revocation of access to third-party integration features (e.g. Apple HomeKit, Amazon Alexa, Google Home), the Processor shall immediately invalidate/delete OAuth tokens and other stored credentials and proceed with the deletion of local/cached copies upon the Controller's instruction or, in any event, in accordance with the data retention policies declared in the privacy notice provided by Lifetronic pursuant to Article 13 of the GDPR.
It is understood that this appointment does not entitle the Processor to any specific fee, indemnity or reimbursement arising from the appointment itself. This appointment expressly revokes and replaces any prior appointment for the same data processing activity.
Any communication concerning data protection shall be addressed to: Lifetronic S.r.l., Via Cesare Battisti, 14/N 56125, Pisa and to the Controller's privacy contact address as specified in the Agreement.
Version: 2026051101
Previous versions: · April 8, 2026