Lifetronic Products and Services Privacy Policy

This Products and Services Privacy Policy ("Policy") describes the information that Lifetronic s.r.l. ("Lifetronic", "we", "our", or "us") collect, use, share, and store about you through the Sweet Home software and services (the "Services"). In doing so, we are committed to protecting and respecting your privacy and personal data, in accordance with applicable data protection and privacy rules. In the interest of clarity, we confirm that we do NOT sell or rent or your personal data to any third party. Data is collected and utilized by Lifetronic solely for the provision of the Services.

In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. The use of information collected through our Service shall be limited to the purpose of providing the Service for which the Customers has engaged.

Customers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as "data subjects") with whom our Customers interact. If you are an individual who interacts with a Customer using our Services, then you will be directed to contact our Customer for assistance with any requests or questions relating to your personal information.

This privacy policy was last updated on 20 November, 2018. We may change it from time to time, so please check back regularly to keep informed of any updates.

By using the Services, you are accepting and consenting to the practices described in this policy, now and as amended by us.

Data controller

Data controller is Lifetronic s.r.l. – VAT number 01886150505 – with headquarter in PISA, Via Meucci, 1/E, Tel. +39.050.877757. For any question about Privacy issues, please do not hesitate to contact us at the following address:

What information does Lifetronic collect?

We collect the following categories of information:

How does Lifetronic use the information it collects?

We may use the information we collect to provide, develop and improve our products and services, such as for:

We may also combine or aggregate in anonymized or non-personally identifiable format any of the information collected through the use of the Services or elsewhere for any of these purposes and for research, statistical and business purposes.

Legal Basis for Processing:

Our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where: (a) we have your consent to do so, (b) where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or (c) where the processing is in our or a third party's legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or we may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party's) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.

In what circumstances does Lifetronic share my data?

The following are the situations where we may share your data:

How do the Services interact with third parties?

The Services may allow you to interact with third party services. Any data that you choose to share with a third party is governed by that third party's privacy policy while in that party's possession. If you select a third party to share your information, we cannot control the collection, storage or sharing of information collected by that party. Always check the privacy policies for any company that collects your data and make sure you are requested to grant/deny permission to access your information.

When you choose to connect third-party products and services through Sweet Home software and services, you are shown details about proposed exchange(s) of data between Sweet Home software and services and the third party that is providing the products or service. In some cases, Sweet Home Services or the third party will instead (or also) ask for permission to control the products that you have connected. Sweet Home software and services may receive and process information from third parties, and some of this information may be associated or stored with your Sweet Home account.

Any data that Sweet Home software and services receives from third-party products and services will be processed and stored by us and will be treated in accordance with this privacy policy. This information may be processed in the same ways as any other data that is a part of your Sweet Home account.

How and where does Lifetronic process information?

Sweet Home users will have their information sent to Lifetronic Cloud servers that could be located in the United States or in European Union depending of Lifetronic Cloud Servers Policy.

To provide you with the Services when you are on the go, we may need to store, process and transmit information in locations around the world from where you are accessing our services- including those outside your country. Those countries may not provide the same level of protection for your data as your home-country and may be available to the governments or agencies under a lawful order of those countries. Where this is the case, we will use reasonable efforts to try to ensure that your data is protected in accordance with this privacy policy.

Remember that when you visit our Website, we collect data as described in our separate Website Privacy Policy.

How long does Lifetronic save my data and how can I delete it?

Lifetronic generally stores your data on Lifetronic’s cloud servers for as long as you remain a Sweet Home customer in order to provide you with Sweet Home services and products and for legal compliance purposes. You can view and edit your information on the Sweet Home website. You can delete your personal data at any time by terminating your account or by writing to us at We may retain de-identified data indefinitely.

For personal information that we process on behalf of our Customers, we will retain such personal information in accordance with the terms of our agreement with them, subject to applicable law.

How does Lifetronic keep my information secure?

We take security seriously and care about the integrity of your data. We use administrative, physical, and technical safeguards to protect the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.

As per the organizational duties introduced by the General Data Protection Regulation ("GDPR"), we commit to report personal data breaches to the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk of adversely affecting individuals' rights and freedoms, also those individuals will be informed without undue delay. If you have any questions about the security of your personal information, you can contact us at

What are my rights?

At Lifetronic we take our users' rights into the highest regard. For this purpose, we align ourselves to the most advanced privacy regulations available. When in it comes to your Personal Data, we recognize, and commit to respect and enforce, the following rights:

  1. The right to be informed: upon request we will provide you with information about whether we hold or process any of your personal information. To request this information please contact us at

  2. The right of access: as a user of our Services, you may access your personal data, at any time, by logging into the Sweet Home Website and accessing your profile section.

  3. The right to rectification: as a Customer of our Services, you may access and update or change your Account Information by editing them yourself from your profile area of the Sweet Home Website.

  4. The right to erasure: If you no longer wish to make us of our Services, you can exercise this right by making a request, in accordance with Data Protection Laws, by emailing

  5. The right to restrict or object processing: You retain the right to request us to refrain from or restrict our processing of your data for the purposes of marketing. To exercise such right, you may click the "unsubscribe" link in any non-transactional email or marketing email from us or contact us via email at

  6. The right to data portability: You retain at all times the right to exercise your right of having your Personal Data exported and transferred - in a safe way - to another provider of Services similar to ours. You may exercise this right by making a request, in accordance with Data Protection Laws, by emailing

Any request related to your rights above, will be handled within thirty (30) days from the moment we receive such request.

In case you deem your rights to have been violated, or if you are dissatisfied with the way your requests were handled, you can lodge a complaint with the IT data protection regulator.

Children's Information

The Services are not directed to, nor do we knowingly collect information from, children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.

Updates to this Policy

We may revise this privacy policy from time to time and will post the most current version on our website. Please check back frequently to see any updates or changes to this privacy policy. If a revision materially changes your rights, we will notify you and provide you with the opportunity to consent to such changes before applying them to that information.


If you have any questions, please contact us at or writing to:
Via Meucci 1/E
56121 PISA

Last Updated: 20 November 2018